AI Auto-Handover that knows when to bring in humans
Deliver a better WhatsApp customer experience by combining automation with smart escalation. PingPanda detects weak bot outcomes and routes chats to agents automatically.
Auto-handover workflow preview coming soon
How it works
Protect support quality while keeping AI response times.
AI reviews every conversation reply
When your bot responds, PingPanda evaluates if the answer actually solved the customer question or if the chat still needs a human agent.
Automatic handover with clear reason
If confidence is low or the issue is sensitive, the conversation is automatically handed over with a user-friendly reason your team can act on immediately.
Agents jump in with full context
Your team receives the latest messages, handover rationale, and conversation history so no customer has to repeat themselves.
Keep automation high and frustration low
Most teams don't need less AI — they need smarter guardrails. Auto-Handover helps your chatbot stay helpful without harming trust.
- Reduce frustrating bot loops and dead-end replies
- AI-evaluated handover decisions instead of rigid keyword rules
- Credit-based AI evaluation with transparent usage controls
- More accurate matching for real-world punctuation and apostrophes
- Cleaner, human-friendly handover reasons in inbox and notifications
- Better CSAT with faster escalation for high-stakes conversations
Add smart escalation to your WhatsApp bot
Launch AI Auto-Handover in minutes and help agents focus where human support matters most.
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